Hello!
Rudolph Laleau
UX/UI Designer Developer
I am an experienced UX/UI designer skilled in client-side development. My goals are to improve the customer experience when utilizing software by learning new ways to resolve challenging problems.
EXPERIENCE
2022-2023
Associate Product Designer
SERVICENOW
Present clear and concise designs to stakeholders. Produce clear ideas, concepts, and design logic from beginning to end. Work collaboratively with other designers to ensure a consistent, integrated brand perception and user center experience.
2018-2023
SERVICENOW
Resource Manager Representative
Monitor performance analytics metrics, build team schedules, and manage and dispatch incoming incidents to support engineers. Work with various stakeholders, managers, and engineers to ensure high performance.
2015-2018
CSR II Tech Support
ALIGHT
Taking calls from customers to answer questions or addressing any concerns they may have. Listening to customers' needs or issues and providing helpful solutions to their problems. Working with Developers to ensure that appropriate changes were made to resolve customers' problems. Online Tech support with filing claims, password resets, and webpage troubleshooting.
EDUCATION
2022-2023
University of Central Florida
UX/UI-Design Program (Certification)
2021
GoCreate US Braveacheivers
UX/UI-Figma (Certification)
2007-2009
University of Southern Maine
Communication and Media Studies (A.S)
SKILLS
HTML - Proficient
CSS - Proficient
Javascript - Proficient
Adobe - Advance
Figma - Advance
Python - Beginner